Courses

Looking to improve your business performance? We have a variety of open courses running that achieve just that.

Whether you are in need of Management Courses or Customer Service Training, First Aid or Social Media Training – we provide both open and private training courses from A-Z. And if you can’t see the course you require just ask – we do bespoke courses tailor made for your companies individual needs at no extra cost.

Please see below for our upcoming Open Course Dates:

£200.00 Add to cart

IntroductionGo to the Checkout

Coaching for Success – 17th October 2017

Course Duration/Times: 9:30 – 4:30 
Course Fee: £200.00

 

About This Course:
Most organisations recognise that success is determined through the attitude and approach of their staff – internally and to “customers” and suppliers. Taking a coaching style in dealing with a team can lead to a more motivated and empowered workforce.

This course provides a very practical route to identifying when and how coaching techniques can be used, with several models to help you to address issues such as change management and team development.

Who Would Benefit From Attending:
Senior team leaders, supervisors, managers and leaders of organisations, recruitment personnel, sales executives.

Topics Covered:
Motivation, encouragement and getting the most from your team are all useful business skills. Many organisations recognise the importance of encouraging the individual team member to take ownership of their business issues, to find solutions and creatively enhance their impact on the organisation. Understanding how to “coach” people through their own development needs; to think creatively and find satisfactory solutions is a proven tool for organisational growth.

During this course you will learn:

  • What is coaching?
  • When to use a “coaching” style
  • The GROW coaching model
  • Effective questioning skills
  • Enhanced listening techniques
  • How to recognise and overcome self-­‐sabotaging behaviour
  • Understanding beliefs and values
  • Techniques to put into practise

At The End Of This Course You Will:

  • Understand the concepts of “coaching” for business success.
  • Utilise the GROW coaching model, having practised the techniques during the day
  • Be aware of body language and use questioning skills to drill down into the unsaid word
  • Be aware of the importance of the language used and questioning styles to encourage team members and colleagues to take responsibility for their business issues.

To book, or discuss a bespoke option, contact Kathryn on 01933 664437 kathryn@themallowscompany.com

£200.00 Add to cart

Go to the Checkout

Effective Appraisals & Delegating Successfully 12th October 2017

Course Duration/Times: 9.30 am – 4.30 pm
Course Fee: £200.00 per delegate

About This Course:

Regular assessment of the performance of your team members can help your organisation to achieve its objectives – and act as a powerful motivator to those who work for you.
Assessing Performance identifies the major benefits of regular assessment and provides you with the tools you need to plan and prepare for effective appraisal. The course gives techniques to maximise the benefit of the appraisal interview, from providing feedback and rating performance to addressing training and development needs.
Who Would Benefit From Attending:
Any manager who is currently conducting appraisals or will be in the future.
Topics Covered:
  • Preparation for the appraisal meeting including format, targets, goals and appraisal forms
  • Putting the interviewee at ease
  • Effective listening
  • Difficult conversations
  • Questioning – open, closed, probing and reflective
  • Praise and feedback
  • Action plan and review
  • Role-play
  • Dealing with surprises
  • SMART objectives
  • Follow up

 

At The End Of This Course You Will:
  • Know how to prepare and approach a difficult conversation
  • Set and write SMART performance objectives
  • Give constructive and motivational feedback
  • Hold structured conversational performance appraisal meetings
  • Review the appraisee’s performance and clearly summarise the agreed level of performance

 

 

To book, or discuss a bespoke option, contact Kathryn 01933 664437 kathryn@themallowscompany.com

£200.00 Add to cart

IntroductionGo to the Checkout

Develop and perfect the presentation, confidence and communication skills and techniques of your staff, sales or marketing team. 19th October 2017 £150 – 9.30am – 12 noon

It’s been said that people make a judgement on someone within the first 7 SECONDS of meeting them! Now imagine that being amplified by a roomful of your clients! You’ve then got 90 seconds to reinforce that judgement! Research has proven that the first 90 seconds of any conversation, whether it lasts 10 minutes or 20 minutes is the “MAGIC MOMENT” when all relevant information is taken in and absorbed!

Knowing how to “read the signals” and also give out the “correct signals” WILL be the difference between success or failure.  Learn how in this fun and interactive workshop on effective body language workplace and lifestyle behaviour.

 

About The Trainer:

Garth is qualified in coaching, neuro-linguistic programming and clinical hypnotherapy.  He has been a key note speaker at events covering subjects such as Personal Safety for Women, Confidence and body language, Lifestyle, Stress management, Wellbeing and has been featured in the London Evening Standard and various other publications for getting a journalist from fat to fit in 8 weeks.

 

His workshops on Safety Awareness and Confident Life Skills have been implemented across a wide spectrum of organisations including Astra Zeneca, Diageo, BP, Sony, Anglo American, BAE Systems, ICI and many London advertisingmailto:charlotte@rachelmallows.com agencies.  He has been a personal trainer, kickboxing instructor and nutritionist with a large and successful client base around Kensington, Chelsea, Mayfair, Knightsbridge and ultimately a “Lifestyle Management” practice in Paddington.

To book, or discuss a bespoke option, contact Kathryn 01933 664437 kathryn@themallowscompany.com

£200.00 Add to cart

IntroductionGo to the Checkout

Managing Workplace Stress – 26th October 2017 £150 – 9.30am – 12 noon

Surviving on coffee and banking on a miracle?

It’s long been acknowledged and accepted that a little bit of POSITIVE stress in your life is actually good for you. Being under pressure can help to motivate you and keep your energy and interest levels high for the task at hand and gives you a certain edge!  It’s when that stress becomes too prolonged and constant that it becomes a NEGATIVE force and that’s when it can really cause problems, not just at work but also in your private life.

Addressing key emotional issues and learning to relax is the key to everything. In this workshop we’ll teach you useful and incredibly effective techniques for relaxing mind and body. We’ll teach you how food can impact on not only your energy levels but also your moods. And finally, we’ll show you how exercise doesn’t have to mean long hours at the gym and how all these things can easily and effortlessly be incorporated into a healthy work life balance.

About The Trainer: 

Garth is qualified in coaching, neuro-linguistic programming and clinical hypnotherapy.  He has been a key note speaker at events covering subjects such as Personal Safety for Women, Confidence and body language, Lifestyle, Stress management, Wellbeing and has been featured in the London Evening Standard and various other publications for getting a journalist from fat to fit in 8 weeks.

His workshops on Safety Awareness and Confident Life Skills have been implemented across a wide spectrum of organisations including Astra Zeneca, Diageo, BP, Sony, Anglo American, BAE Systems, ICI and many London advertising agencies.  He has been a personal trainer, kickboxing instructor and nutritionist with a large and successful client base around Kensington, Chelsea, Mayfair, Knightsbridge and ultimately a “Lifestyle Management” practice in Paddington.

 

To book, or discuss a bespoke option, contact Kathryn 01933 664437 kathryn@themallowscompany.com

£200.00 Add to cart

IntroductionGo to the Checkout

Manager To Leader – one day course – 1st November 2017

Time: 4:30 – 5:00

About This Course:
Leadership is a critical skill that every professional should possess to be successful in today’s work environment. Developing your leadership skills goes beyond traditional assessments of your qualities and application of those results.
New leadership concepts build on those insights help you uncover your mind-set, develop the passion you possess toward leadership and consequently become more productive and successful.
By undertaking our Leadership Coaching sessions you will learn methods and strategies to advance your professional development and improve productivity.

Who Would Benefit From Attending:
Leaders, Managers, and Team Leaders.
Anyone wanting to develop knowledge and understanding of leadership as required by a practising or potential first line manager.
Topics Covered:
The difference between Leadership and Management
 What is Leadership?
 What is Management?
 Measuring effectiveness
Leadership styles and behaviour
 Five styles and models of Leadership
 Analysing your personal Leader style
 Adapting a preferred style to suit different situations
Problems & solutions with leading your team
 Modelling behaviours
 How to get it right
 Vision – Impact – Momentum
Evaluating our workplace
 Role of the Leader
 The Bee or the Butterfly view
 Monitoring, Challenge and Focus
At The End Of This Course You Will:
 Understand the differences between Managing and Leading
 Learn different Leadership Styles and when to use them
 Analyse Personal Leadership Style
 Adapt a preferred style to suit differ

To book, or discuss a bespoke option, contact Kathryn 01933 664437 kathryn@themallowscompany.com

£150.00 Add to cart

Go to the Checkout

How to Effectively Use LinkedIn for Business – 7 November

Course Duration/Times: 9.30 am – 12.30 pm
Course Fee: £150.00 per delegate

About This Course:

With over 450 million users worldwide across 200 countries – over 17 million in the UK alone – LinkedIn is a very powerful sales and marketing tool. Deemed to be the 21st century’s replacement to the ‘cold call’, the power and reach of LinkedIn should not be underestimated.

This training session has been designed to develop your skills, to help you to fully understand how LinkedIn works and how to maximise its potential.

To book, or discuss a bespoke option, contact Kathryn 01933 664437 kathryn@themallowscompany.com

£200.00 Add to cart

IntroductionGo to the Checkout

Successful Recruiting – Date TBC 

Course Duration/Times: 9:30 – 4:30 
Course Fee: £150.00

Recruiting a new employee is one of the most impactful decisions you will make in your business. Selecting the right candidate, first – time, saves time & money. This course will provide you with the confidence and tools to do exactly that.

 

Outline:

The Importance of Getting it Right – What do you really want? What are your organisational values? The benefits of getting it right first time

Attracting the Right Person – Job Specification, Task vs Behaviour, Defining the recruitment process, external support – adverts/agencies

Preparing for the interview – interview format, who’s involved, creating an interview plan using job and person specs

The interview itself : creating the right environment, effective questioning and listening, using criteria to score & take notes

Candidate selection : Reviewing candidates vs criteria, evaluating performance strength & weaknesses

You’re hired: the job offer, effective inductions

1 day – interactive – building role profiles, interview role-plays

To book, or discuss a bespoke option, contact Kathryn 01933 664437 kathryn@themallowscompany.com

£150.00 Add to cart

IntroductionGo to the Checkout

Time Management – Date TBC 
Course Duration/Times: 9.30 am – 4.30 pm
Course Fee: £150.00

About This Course:
This course will show you ways to successfully manage the use of your time.
You will be shows how to use your time more effectively and to recognise, come to terms with, and thus control some counter productive work habits.

 

Who Would Benefit From Attending:

Individuals who:

  • Feels overwhelmed with their workload
  • Continuously struggle to hit deadlines
  • Finds themselves working later than anyone else in the office
  • Would like to be recognised for doing the right thing rather than just doing things right
  • Are looking for promotion but can’t seem to manage their existing workload

Topics Covered:

  • Identify your personal time management challenges and determine solutions
  • Set SMART goals for the future
  • Prioritise, plan and organise the most effective use of your time
  • Identify time wasters and how to avoid them
  • Identify key tasks and result areas
  • Streamline the workplace
  • Identify benefits of personal organisation
  • Misinterpretations about time

At The End Of This Course You Will:

  • Have a clear idea of your priorities
  • Know what items to delegate, do or delete
  • Understand that taking on extra work does not help others if you miss their deadlines
  • Be able to clearly articulate your work priorities so other appreciate your workload
  • Determine what jobs add value to your goals and what detracts from your goal
  • Have a tool kit to use to help you deal with people / task that steal your time

To book, or discuss a bespoke option, contact Kathryn 01933 664437 kathryn@themallowscompany.com

£200.00 Add to cart

Go to the Checkout

Sales Made Easy – Date TBC

Sales Made EasyCourse Duration/Times: 9.30 am – 4.30 pm
Course Fee: £150.00 per delegate
About This Course:
Sales is at the heart of survival for organisation. Without money coming in you have no business! Sales is a skill and the more you invest in learning it and practicing it the more successful you will become at it.

In theory making a sales is easy, it’s simply a matter of understanding your target audience, knowing their needs and wants, and then satisfying their needs and wants. Although in reality being successful in sales encompasses so much more. It takes time, dedication, discipline, a ‘can do’ attitude, a passion for your product or service, and a very positive and driven disposition.

Who Would Benefit From Attending:

  • Content and exercises are applicable across various industry sectors and to those selling products and / or services:
  • Employees new to sales
  • Sales people who are struggling to hit their sales targets
  • Sales people who know how to sell but need to be inspired and motivated again to hit their targets
  • Business owners who are new to selling and need to attract paying customers
  • Anyone in a revenue generating role

Topics Covered:

  • Understand the habits of successful sales people
  • Defining and managing the sales pipeline
  • Creating and developing new opportunities
  • Developing improved and consistent sales forecasts to meet revenue targets

Practical guide to fundamental stages in making a sales call:

  • Open the sales call / meeting positioning yourself and your company Investigate smart questioning techniques to uncover customer’s needs
  • Situation / Start Questions and how to limit unnecessary questions
  • Problem Questions / to uncover current difficulties & dissatisfactions
  • Consequence Questions / exploring the problems to uncover needs
  • Benefit Questions / ensuring your customer values your solution vs cost
  • Demonstrate value / when to introduce solutions and show how you can help
  • Asking For The Sale / ensuring that you do and know when to ask for the sale
  • Handle Objections / how to avoid them and, if they arise, how to overcome them
  • Closing The Sale / gain commitment and following up on the sale

At The End Of This Course You Will:

  • At the end of the course you will leave with a full understanding of the sales cycle, and a framework to advance your opportunities and close business
  • Furthermore, this course will provide you with the confidence and drive to ensure you maximise the revenue potential from your sales opportunities

To book, or discuss a bespoke option, contact Kathryn 01933 664437 kathryn@themallowscompany.com

£200.00 Add to cart

Why Should I Buy From You?Go to the Checkout

Why should I buy from you? Date TBC

This course can be delivered as an open or bespoke option

Course Duration/Times: 9.30 am – 4.30 pm
Course Fee: £150 per delegate

About This Course:
You have invested time and money into developing your product/service but that’s just the start of running a successful business. It’s time to take your goods to market and ensure you attract a steady stream of paying customers.

This involves attracting their attention by standing out from your competition and providing them with a compelling reason to buy from you.

Who Would Benefit From Attending:

  • This course is essential for anyone who is responsible for generating sales revenue for their company.
  • Business owners
  • Business Development Managers Customer service representatives Marketing personnel

Topics Covered: What are you selling?

  • Understand the difference between features and benefits
  • Define and communicate your USP

Who is your target audience:

  • Not everyone wants to buy your product/service
  • Define your niche and use this to your advantage
  • Know what your customers want not what you think they want
  • Where do they hang out?
  • What language do they speak?
  • What are their pains and their pleasure?

Mind your language:

  • Sell the sizzle not the bacon
  • Communicate using the ‘WII FM’ frequency
  • Learn what words that motivate people to take action

Define your personal brand:

  • Walk your talk
  • Build trust
  • Operate with integrity
    What’s your message?

At The End Of This Course You Will:

  • Know how to spend less money selling your products/services
  • Be able to reduce the time you spend on sales calls
  • Understand how to adapt your communication style and message to suit your audience
  • Have a plan of action to attract more of the right type of clients

To book, or discuss a bespoke option, contact Kathryn 01933 664437 kathryn@themallowscompany.com

£200.00 Add to cart

Confident

Go to the checkout

Confident Customer Service

Book your place today 01933 664437 / email kathryn@themallowscompany.com

Course Duration/Times: 9.30 am – 4.30 pm
Course Fee: £150 per delegate

About This Course:
In this competitive economy it is essential that you attract and keep clients. Customer service is a critical part of this process.

Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the conversation flowing; obtain important information; and ensure your customer – or potential customer – leaves you/the call with a good impression of your company.

Who Would Benefit From Attending:
This course is essential for anyone who is first port of call for incoming enquires and those who are in daily contact with customers.

The content of the course is also relevant for those who want to increase their confidence when using the phone as a business tool and generally improve their level of communication.

Topics Covered:

Communication skills

  • Understanding communication skills – listening, questioning, clear language
  • How to communicate in the absence of face to face interaction
  • Body language and the importance of a smile when you dial Smile
  • Voice – tone, pace, words
  • Personality types and building rapport

Handling difficult customers

  • Building personal confidence
  • The effect of words, tone and voice
  • Understanding the need for good listening skills
  • Developing a questioning technique, prompting answers on which to base decisions
  • Taking responsibility without taking the blame
  • Personal discipline and control, handling pressure

Understanding your company brand and goals

  • What image does your company want to portray?
  • How does your company want customers to feel?
  • What does your company want customers to say about it?
  • Learn how to encapsulate your company’s customer goals in your interaction with customers.
  • Surprise and delight the customer
  • Doing what you said you would do
  • Exceeding expectations

At The End Of This Course You Will:

  • Know what’s required to portray a positive company image and deal with customers effectively
  • Be able to confidently handle difficult customers
  • Understand how to adapt your communication style and message to suit your audience
  • Be able to communicate with ease with different personality types

£200.00 Add to cart

IntroductionGo to the Checkout

An Introduction To Project Management – Date TBC

Course Duration/Times: 9.30 am – 4.30 pm
Course Fee: £150 per delegate
About This Course:
Unless you are employed as a Project Manager, projects are usually one off pieces of work that sit outside of your regular day to day employment duties. They vary in size/complexity and always have a definitive start and end date with a measurable outcome. As they sit outside of your day to day activity you will require a different set of skills to successfully manage these projects and bring them to a successful close.

This course is designed to provide an introduction and an easy step by step guide to managing a project from start to finish
Who Would Benefit From Attending:

  • Individuals who have been asked to take on additional responsibility of managing one off small to medium sized projects
  • Employees who have previously managed a small / medium sized project but felt overwhelmed by the experience
  • Ambitious employees who are looking to add an extra dimension to their core skill set
  • Individuals who may have unsuccessfully managed a project in the past e.g. missed timescales, over spent, did not meet the project target objective and are looking to learn new skills in order to improve their next project management experience

Topics Covered:

  • What is project management?
  • The project manager’s role and skill set required
  • Simple steps to successfully manage a project
  • Determining the purpose and viability of the project – boundaries, budgets, business case
  • Creating and presenting your Project Plan – why, what, when, who …
  • Kick starting your project – feasibility, identifying risks, redefining project scope & measures
  • Performing the activities – managing people and activities, managing budgets and recording costs, re-­‐assessing and managing risks, measuring and checking progress
  • Closing the project -­‐ completing paperwork, handing over the project, post project review
  • Managing Stakeholders – expectations & engagement
  • Composing a communication strategy and choosing your communication tools
    Overview of project management methodologies and software tools

At The End Of This Course You Will:

  • Have an overall appreciation of the steps involved in managing a project
  • Know how to determine the viability of a project
  • Plan a project and determine it’s critical path
  • Understand how to manage each stage of a project
  • Appreciate how to recruit and manage a project team
  • Be able to apply the information learnt to a real life project example
  • Feel confident about taking ownership of a new project

 

To book, or discuss a bespoke option, contact Kathryn 01933 664437 kathryn@themallowscompany.com

Our Tweets

58 days ago
The Mallows Company @RachelMallows
RT @foodawardsHQ: Congrats, FINALISTS - Independent Café / Tea Room of Yr https://t.co/h8Fy19gcfS @WorkbridgeUK Forget Me Not Cafe @TheBand…
6
64 days ago
The Mallows Company @RachelMallows
Struggling to recruit? We can help! Book your free stand at our next job fair on 17th Oct email clare@themallowscompany.com to find out more https://t.co/ZSbARtCj1p
1
71 days ago
The Mallows Company @RachelMallows
Looking for a new job? Save the date! ROSE Jobs Fair Tuesday 17th October 10am - 1pm Wellingborough Library #Jobs #Careers #Employment https://t.co/2gojoh5LhI
5

The Mallows Company (Bozeat) Ltd Co. Reg. No: 07103621
© 2017 Design by Andy Mac