Looking to improve your business performance? We have a variety of open courses running that achieve just that.

Whether you are in need of Management Courses or Customer Service Training, First Aid or Social Media Training – we provide both open and private training courses from A-Z. And if you can’t see the course you require just ask – we do bespoke courses tailor made for your companies individual needs at no extra cost.

Please see below for our upcoming Open Course Dates:

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Effective Appraisals & Delegating Successfully Tuesday 5th December 2017

Course Duration/Times: 9.30 am – 4.30 pm
Course Fee: £200.00 per delegate

About This Course:

Regular assessment of the performance of your team members can help your organisation to achieve its objectives – and act as a powerful motivator to those who work for you.
Assessing Performance identifies the major benefits of regular assessment and provides you with the tools you need to plan and prepare for effective appraisal. The course gives techniques to maximise the benefit of the appraisal interview, from providing feedback and rating performance to addressing training and development needs.
Who Would Benefit From Attending:
Any manager who is currently conducting appraisals or will be in the future.
Topics Covered:
  • Preparation for the appraisal meeting including format, targets, goals and appraisal forms
  • Putting the interviewee at ease
  • Effective listening
  • Difficult conversations
  • Questioning – open, closed, probing and reflective
  • Praise and feedback
  • Action plan and review
  • Role-play
  • Dealing with surprises
  • SMART objectives
  • Follow up


At The End Of This Course You Will:
  • Know how to prepare and approach a difficult conversation
  • Set and write SMART performance objectives
  • Give constructive and motivational feedback
  • Hold structured conversational performance appraisal meetings
  • Review the appraisee’s performance and clearly summarise the agreed level of performance



To book, or discuss a bespoke option, contact Kathryn 01933 664437

£200.00Add to cart

Go to the Checkout

Course Duration/Times: 9.30 am – 4.30 pm 
Course Fee: £200.00 + VAT per delegate

In this competitive economy it is essential that you attract and keep clients.  Customer service is a critical part of this process.

Whether you are handling customers face to face or over the phone it is essential that you master the skills to keep the conversation flowing; obtain important information; and ensure your customer – or potential customer – leaves you/the caller with a good impression of your company.

The Mallows Company (Bozeat) Ltd Co. Reg. No: 07103621
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